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Amazon Lex

Compiled by us

AWS conversational service, pairs with Amazon Connect for telephony.

The default if you are already deep in AWS and want contact-centre voice inside your existing account and compliance boundary. Expect to build more yourself than with a packaged vendor.

aws.amazon.com/lex/US

38%

profile complete

Compiled profile — not confirmed by the vendor

We assembled this from public sources. Amazon Lex has not claimed it, reviewed it, or confirmed any figure on it. Treat everything here as a starting point for your own call, and check anything you would make a decision on. How our proof levels work.

Time, effort and pilot terms

The fields buyers ask for most, and vendors publish least

Median sales response
Not published

From first enquiry to a human replying.

Time to a dialable prototype
Not published
Time to production
Not published
Your team's effort to prototype
Not published

Your hours, not theirs.

Who configures it
Self-serve

You build it. Sign up and start today; nobody is waiting on a vendor calendar.

Training data required
Documents

Point it at your existing PDFs and help centre. Days, if the documents already exist.

Pilot available
Not published

Unanswered — this is different from a no, and worth one email.

Pilot length
Not published
Pilot cost
Not published
Contract required before pilot
No

Languages

Proficiency and code-switching are scored separately

  • Hindiहिन्दीBasicno code-switchingCompiled by us
  • Indian EnglishEnglish (India)Accentedno code-switchingCompiled by us
  • US EnglishEnglish (US)Nativeno code-switchingCompiled by us
  • UK EnglishEnglish (UK)Nativeno code-switchingCompiled by us
  • SpanishEspañolNativeno code-switchingCompiled by us
  • FrenchFrançaisNativeno code-switchingCompiled by us
  • GermanDeutschNativeno code-switchingCompiled by us
  • PortuguesePortuguêsNativeno code-switchingCompiled by us

Capabilities

CONVERSATION

  • Inbound answeringCompiled by us
  • Outbound diallingCompiled by us
  • Multi-turn dialogueCompiled by us
  • Warm human handoffCompiled by us

TELEPHONY

  • IVR replacementCompiled by us
  • Call recordingCompiled by us

INTELLIGENCE

  • Intent detectionCompiled by us

COMPLIANCE

  • Audit loggingCompiled by us
  • PII redactionCompiled by us

Published metrics

Every number here carries its sample size

No published metrics. Everything above is assertion until this section has something in it.